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Returns & Refunds

What are the steps to replace products if damaged during transit/ received in damaged condition?
We take utmost care to pack our products, though rarely if, you receive damaged products, do write to us within 24hours from the date of receipt of products with a few images. We will best attempt to resolve this.
Can I cancel or change my order?
You can cancel your order anytime till the time order has not been shipped. Please send a request to [email protected].
How do I get my refund in case I cancel my order?
For every order cancelled, refund will be processed via your original mode of payment. We offer refund in terms of credit note. This credit note will be valid for a period of 3 months and you can use this credit in your next purchase on itsybitsy.in

Do you have reverse pickup service?
No. You will be responsible to take utmost care while returning the product to our warehouse. Our customer support team will be happy to guide you in packing the products you wish to return / exchange. You may also drop off the item to a nearest Itsy Bitsy store

Will you exchange the products once purchased?
Once the products are shipped and received by you, please drop us an e-mail within 24 hours in case you need to exchange any item. We offer exchange (subject to availability) if:

  • Supplied product(s) are different from the products ordered.
  • Supplied product(s) do not meet the description as found on our website.
  • Supplied product is found to be damaged.

Do you accept returns?
Kindly get in touch with our customer support team to initiate a return.
Please note: We accept returns only if product received was different from what you ordered.